Terms and conditions
When you place an order with us on undress.ro, you are welcome to return any item(s), provided you return them within 10 days of delivery.
OG130/2000: “The consumer has to notify in writing the right to waive the purchase without penalty and without giving any reason, within 10 days after receiving the product. Consumer has the right to cancel distance contract within 10 days without penalty and without giving any reason. The
You have the first 3 working days to send us an e-mail at email@example.com with the subject “Product return [name and order number]” and 7 more working days to return the package (delivery address will be recieved by email). You can use any door to door delivery service . This way, we make sure that the package arrives to us within 10 days. Please write down your telephone number and the delivery address the product was ordered to, as well as your bank account number where we should return the money to you. We will return your payment by bank transfer in your designated account within 10 days.
Items should be returned, unused and with all garment tags still attached. Our boxes are considered to be a part of the product and must be returned with the item(s). This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.
Return charges shall be your responsibility.
We do not accept packages with return payment.
When you order a made-to-measure realized product the returning of the product will become unavailable.
If we sent you a different product from the ordered one, you can return it at no additional cost. We will bear all transportation costs and will send you the requested product as soon as we receive the package.
These return policies do not affect in any way your rights set forth by the applicable law.
Colours of the products
Althought we make every effort to display the products in their original colours, we cannot guarantee that colours on the website will be true to life. This depends partly on the color settings of your computer and monitor, so it is possible to see colours slightly different from the original.
Before placing an order, please carefully check the product specification on site. You will find all necessary information on the product description page. If you need any other further information, please do not hesitate to contact us at firstname.lastname@example.org
The personal data collected through the order form is used & processed only for delivery purposes.