When you place an order with us on undress.world, you are welcome to return any item(s), provided you return them within 14 days of delivery.
You have the first 3 working days to send us an e-mail at firstname.lastname@example.org with the subject “Product return / exchange [name and order number]” and 7 more working days to return the package at UNDRESS – Prelungirea Ghencea 43E, Bragadiru, Ilfov, tel 0733.979.726. You can use any door to door delivery service . This way, we make sure that the package arrives to us within 10 days. Please write down your telephone number and the delivery address the product was ordered to, as well as your bank account number where we should return the money to you. We will return your payment by bank transfer in your designated account within 48 hours.
Items should be returned, unused and with all garment tags still attached. Our boxes are considered to be a part of the product and must be returned with the item(s). This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.
If you wish to change a product with another size or another item, the shipping is on us.
If you wish to return a product, the shipping fee shall be your responsibility.
We do not accept packages with return payment.
When you order a made-to-measure realized product, the returning of the product will become unavailable.
These return policies do not affect in any way your rights set forth by the applicable law.
Before placing an order, please carefully check the product specification on site. You will find all necessary information on the product description page. If you need any other further information, please do not hesitate to contact us at email@example.com
The personal data collected through the order form is used & processed only for delivery purposes.