Return policy

When you place an order with us on, you are welcome to return any item(s), provided you return them within 14 days of delivery.

You have the first 3 working days to send us an e-mail at with the subject “Product return / exchange [name and order number]” and 7 more working days to return the package at UNDRESS – Prelungirea Ghencea 43E, Bragadiru, Ilfov, tel 0733.979.726. You can use any door to door delivery service . This way, we make sure that the package arrives to us within 10 days. Please write down your telephone number and the delivery address the product was ordered to, as well as your bank account number where we should return the money to you. We will return your payment by bank transfer in your designated account within 48 hours.

Items should be returned, unused and with all garment tags still attached. Our boxes are considered to be a part of the product and must be returned with the item(s). This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.

If you wish to change a product with another size or another item, the shipping is on us.

If you wish to return a product, the shipping fee shall be your responsibility.

We do not accept packages with return payment.

When you order a made-to-measure realized product, the returning of the product will become unavailable.

These return policies do not affect in any way your rights set forth by the applicable law.

Before placing an order, please carefully check the product specification on site. You will find all necessary information on the product description page. If you need any other further information, please do not hesitate to contact us at

The personal data collected through the order form is used & processed only for delivery purposes.

Politica de retur

Atunci cand plasati o comanda pe, puteti orice produs, cu conditia sa il returnati in termenul legal de 14 zile calendaristice de la livrare.

In primele 3 zile lucratoare de la primirea produsului va trebui sa trimiteti un e-mail la cu subiectul “Retur / schimb [numele si numarul comenzii]” si in urmatoarele 7 trebuie sa ne trimiteti coletul la UNDRESS – Prel. Ghencea 43E, Bragadiru, Ilfov, telefon 0733.979.726. Coletul trebuie sa ajunga la noi prin orice serviciu de curierat door to door. In acest fel, ne asiguram ca pachetul ajunge la noi in termen de 10 zile.

Va rugam sa precizati numele si adresa de livrare unde a fost livrat produsul, precum si numarul de cont bancar in cazul in care ar trebui sa facem returul banilor. Vom face plata prin transfer bancar in contul desemnat de dvs. in termen de 48 ore de la primirea coletului.

Articolele trebuie returnate neutilizate si cu toate etichetele inca atasate. Cutiile in care sunt livrate sunt considerate a fi o parte a produsului si trebuie returnate. Acest lucru este necesar pentru a ne asigura ca produsul ajunge inapoi la noi in stare buna. Coletele deteriorate nu vor fi acceptate si vor fi trimise inapoi expeditorului si/sau returul va fi refuzat.

In cazul in care doriti inlocuirea unui produs cu alt model sau alta marime, taxele de transport sunt suportate pe noi.

In cazul in care doriti returnarea produselor, costurile cu transportul sunt responsabilitatea dumneavoastra.

Atunci cand comandati un produs facut exact pe masurile dumneavoastra, produsul nu mai poate fi returnat.

Nu acceptam colete cu plata ramburs.

Aceste politici de returnare nu afecteaza in nici un fel drepturile dumneavoastra stabilite de legea aplicabila.

Inainte de a plasa o comanda, va rugam sa verificati cu atentie specificatiile produsului pe site. Veti gasi toate informatiile necesare in pagina aferenta fiecarui produs. In cazul in care aveti nevoie de orice alte informatii suplimentare, va rugam sa nu ezitati sa ne contactati la

Datele cu caracter personal colectate prin formularul de comanda sunt utilizate doar pentru executarea contractului, adica livrarea produselor comandate.


CIF: 33563779
Funigeilor 32-36/ Bucharest
Capital social: 200 lei